Appointment Reminders

The Doctor Dial approach to appointment reminders will decrease costly no-show appointments, increase office efficiency, and improve over all patient care. Doctor Dial's appointment reminder services are so efficient that your practice will see instant results.

 

Patient confirmations and appointment reminders are fully customizable and allow you to deliver various unique appointment messages to your patients. Each call is specific to the patient visit, using variables such as provider name, location, and appointment type. Doctor Dial can reach your patents by way of home phone, cell phone, send a text message, and we even include a complimentary e-mail reminder for each patient.

 

By calling into the evening, Doctor Dial achieves the best possible contact with your patients, and greatly reduces costly no-shows. You can include your own special instructions for new patients, or those who may need special preparation so that they not only arrive on time, but fully prepared for their appointment.

 

The calls are interactive, they ask a patient to press one to confirm, or two to reschedule. If a patient opts to reschedule during your business hours, they can transfer in to your main line and reschedule their appointment. Since the outcome of every call is reported through your management portal in real time, staff can use Doctor Dial's tools to fill in last minute cancellations with stand-by patients, and keep your appointment book full.

 

When the calls go out, they are delivered by displaying your practices caller ID to ensure that a patient is aware of who is calling, and will pick up. Doctor Dial can determine the difference between a human voice or a voicemail to deliver your appointment call accordingly. By inserting your patient's name, the time and date with TTS, all of the calls are sent with your choice of the Doctors voice, a chosen staff members, or a voice-over professional that Doctor Dial provides at no cost.

 

Doctor Dial gives you the power to reach up to 48 patients simultaneously. An entire days schedule can be reached in 5 minutes. Get statarted by clicking on the signup tab above. Doctor Dial's professional staff members are here to help you to get started. They will help you to create and customize your Free Week account, and initiate a free one week trial which includes up to 1000 patient calls. You can hear a sample call by clicking on TEST CALL above, and inserting your direct reach telephone number. If you have any questions, you can contact us for prompt answers.

 

Automated appointment reminders show up on your patients caller id with your practice's name and phone number.

 

Using the voice of office staff members which your patients are already familiar with, the transition from manual confirmations, to the automated process, will help your patients feel more comfortable.

 

If your practice collects email addresses, your patients will receive e-mail confirmations in addition to standard telephone confirmations. If the patient confirms the appointment electronically, the telephone confirmation for that patient is stopped. If your practice doesn't collect email addresses, now is a great time to start. If your patient confirms electronically, the confirmation is free.

 

As a Doctor Dial customer, your will receive your own customizable HIPAA secure web management portal. The portal gives you total control over the appointment confirmation process. Advanced reporting features display the status of all confirmations as well as print reports for your office staff. All portal tools are accessible from any secure web browser (Firefox, Internet Explorer, Safari, etc.), from anywhere in the world, 24 hours a day, 7 days a week.

 

Doctor Dial provides a multitude of secure integration options to retrieve patient schedules from your existing practice management, EMR, or appointment scheduling system. If your practice doesn't have an appointment scheduling program, you can use our free web based appointment book.

 

Live transfers are only available in confirmations during your normal business hours. If it is after hours, only the standard confirmation options (Confirm, Cancel, and Reschedule) will be available during your patients confirmation call. The feature can be enabled or disabled from your Web Management Portal.

 

We understand that each patient or group of patients may need special instructions when confirming appointments. A few examples of special instructions are: Billing Reminders, Directions to your office, Insurance updates, etc. We can accommodate any special instructions you need to deliver to your patients.

 

Doctor Dial's automated appointment confirmation service is totally customizable. Any special need your practice has can be accommodated. Please contact us to discuss your specific needs.

 

Doctor Dial meets and exceeds all HIPAA required data security policies. All information transmitted to Doctor Dial is done so over encrypted networks.

 

As a medical partner, we understand that your practice doesn't want to bother with pricey telephone equipment or servers. Doctor Dial builds, maintains, and manages all technologies required to provide your patients with the highest level of service. Without any hardware or software to buy, your practice can get started using Doctor Dial's standard services the same day you sign up.

 

2. Your patient schedule is verified and loaded into the confirmation cue.

 

3. Email confirmations are sent.

 

4. Using the confirmation options you have selected, your appointments are confirmed.

 

5. Real-Time confirmation status is available in your web management portal.

 

6. On the morning of the appointments, print a daily patient list for your office staff and physicians.